Hello there!

Thank you for taking the time to read our privacy policy. At Core Drainage, we take your privacy seriously. We’re committed to protecting your personal information and handling it responsibly while you use our website and drainage services.

We encourage you to read this policy alongside any other privacy notices we may provide from time to time, so you always know how and why we use your information.

The controller of your data is Arthur Mackie, trading as Core Drainage, a drainage company operating in England.

You can contact us at:

Email: info@core-cid.com Telephone: 07902451515 

We’re committed to treating your personal data with respect, transparency and care. If you ever have questions or concerns about how your data is used, we want to hear from you and will do our best to resolve things quickly and fairly.

If you wish to raise a concern:

Step 1: Email us at info@core-cid.com with a brief description of your concern. No legal jargon needed — just tell us what’s worrying you. Step 2: We’ll acknowledge your message and respond without undue delay, usually within 10 working days. Step 3: If you’re not satisfied with our response, you can escalate your concern to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

‘Personal data’ means information that identifies you. If we remove your identity (by anonymising the data), it is no longer considered personal data.

We may collect, use, store and share the following types of personal data:

• First and last name
• Title (e.g., Mr, Mrs, Ms) etc.

• Address
• Email address
• Telephone number

• Details of drainage services provided
• Job notes (e.g., type of issue, work completed, reports, survey data)
• Payments made to us (cash, bank transfer or cheque)
• Invoice details

Automatically collected by GoDaddy hosting services, such as:

• IP address
• Browser type and version
• Device information
• Operating System
• Time zone settings
• Website usage data
• Referring Website

• How you interact with our website
• Pages visited
• Time spent on the site

We may create aggregated data (e.g., statistics about website usage). If aggregated data is ever combined with your personal data so that you can be identified, we treat it as personal data.

We do not collect special category data (e.g., health, ethnicity, political opinions). If you voluntarily provide such information, we will only process it with your explicit consent.

We collect data in the following ways:

You may give us your data when:

• You contact us by phone, email or through our website
• You request a quote
• You book a drainage service
• We attend your property to carry out work
• You request an invoice or receipt
• You provide feedback or leave a review

Our website is hosted by GoDaddy, which may automatically collect:

• IP address
• Device information
• Browser details
• Security and performance data

We use Google Analytics to understand how visitors use our website. Google Analytics collects:

• IP address
• Device and browser information
• Pages visited
• Time spent on each page
• Interaction data

Google may store data outside the UK. You can read Google’s privacy policy here: https://policies.google.com/privacy

You can opt out of Google Analytics tracking by adjusting your browser settings or using Google’s opt‑out tool.

Our website uses cookies. For more information, please see our Cookie Policy.

We may receive data from:

• Google Analytics (if enabled)
• Online directories where you may have found our business
• Referrals from previous customers

We use your data for the following purposes:

• To respond to your enquiry
• To provide drainage services
• To issue quotes, invoices and receipts
• To manage payments, fees and charges
• To recover any money owed to us
• To notify you of changes to our terms or policies
• To maintain our business records
• To improve our website and customer experience
• To comply with legal, tax and accounting obligations

We do not send marketing emails or newsletters.

We rely on one or more of the following lawful bases:

• Contract: To provide drainage services you request
• Legal obligation: To keep financial records for HMRC
• Legitimate interests: To run our business efficiently and improve our services
• Consent: Only where required (e.g., if you provide special category data voluntarily)

Yes. Cookies help our website function properly and improve your browsing experience.

You can control cookies through your browser settings. For full details, please see our Cookie Policy.

Our website may contain links to third‑party websites (e.g., Google Maps, social media). Clicking these links may allow third parties to collect data about you.

We are not responsible for their privacy policies, so we encourage you to read them.

We only share your data when necessary and only with trusted parties, such as:

• Service providers (e.g., GoDaddy hosting, IT support)
• Google Analytics (for website performance insights) 
• Professional advisers (e.g., accountants, insurers)
• HMRC and regulators (where legally required)

We do not sell your data. We do not share your data for marketing.

All third parties must respect the security of your data and process it only according to our instructions.

GoDaddy and some technical providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions
• Standard contractual clauses

You can contact us if you want more information about international transfers.

We have appropriate security measures in place to prevent your data being lost, accessed unlawfully or altered.

Only authorised individuals have access to your data and they are required to keep it confidential.

If a data breach occurs, we will notify you and the ICO where legally required.

We only keep your data for as long as necessary.

For drainage services, we retain:

• Customer and invoice details for 7 years (for tax and accounting purposes)
• Job notes and service history for up to 7 years
• Emails and correspondence for up to 3 years unless needed longer for legal reasons

When data is no longer needed, we securely delete or destroy it.

You have the following rights regarding your personal data:

• Access – request a copy of your data
• Correction – ask us to correct inaccurate data
• Erasure – request deletion (where legally possible)
• Objection – object to certain processing
• Restriction – request limited processing
• Data portability – request transfer of your data
• Withdraw consent – where consent is the lawful basis

To exercise any of these rights, contact us at info@corecid.com 

We aim to respond within one calendar month.

We review this privacy policy regularly. Please keep us updated if your personal data changes.

If you have any questions or wish to exercise your rights, please contact us.

Thank you for reading our privacy policy.